Zebeth Media Solutions

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Next acquires Made.com’s brand and IP as the online furniture retailer enters administration • ZebethMedia

We knew it was happening, but U.K.-based online furniture and home accessories retailer Made.com has officially entered administration, confirming previous reports with the appointment yesterday of PricewaterhouseCoopers as administrators. While Made.com had revealed that it was in discussions with potential buyers, nothing materialized in time and the company ceased taking new orders in late October, with none of the interested parties able to “meet the necessary timetable” for closing a deal. However, news did emerge today that Made.com’s domain names, intellectual property, and brand have been acquired by Next, a multinational retailer with physical and online stores substantively in the U.K. “Having run an extensive process to secure the future of the business, we are deeply disappointed that we have reached this point and how it will affect all our stakeholders, including employees, customers, suppliers and shareholders,” Made.com chair Susanne Given said in a statement issued today. “We appreciate and deeply regret the frustration that MDL (Made.com) going into administration will have caused for everyone.” Road to ruin Founded out of London in 2010, Made.com emerged as one of the U.K.’s most promising startups, raising some $137 million in investors’ money for a business that optimized the entire furniture design, manufacturing, and sales processes through forging close partnerships with partner companies. The company went public on the London Stock Exchange in 2021 at a valuation of around £775 million, though its share price has been in perpetual decline since IPO day last June, and with the company reporting growing losses and job cut plans throughout 2022, the writing has been on the wall. Reports suggest that Next paid just £3.4 million to acquire Made.com’s brand and IP. Cofounder and former CEO Ning Li, who left Made.com in 2017, posted an open letter stating that he had made three bids to buy the company back with his own cash and try to turn things around, but was ultimately rejected. “Unfortunately, my proposal wasn’t accepted,” Li wrote. “Apparently, it would be preferable to break the company up and sell it in pieces to generate a little more cash. It makes no sense to me. But I wanted you to know that I really tried.” It’s worth noting that Made.com recently stated that it wouldn’t be processing any requests for refunds for customers with pending orders, and it’s not clear at this juncture whether this will change in the future — at the moment, the administrators are concerned with selling all of Made.com’s remaining assets and making payments to its creditors. And the board said today that it eventually expects “any residual value” left after the administration process to be distributed to the company’s shareholders. It’s also not clear what Next’s plans are for the Made.com brand, and whether it plans to retain any of the 500 jobs currently on the line with Made.com entering administration.

Celonis can now map multiple processes and present them in subway-style map • ZebethMedia

Celonis has made a big impact since it launched in 2011, raising $2.4 billion along the way. Its most recent investment, a $1 billion raise in August, was on a $13.2 billion post-money valuation, the kind of money you haven’t been seeing in 2022. The company has primarily made its reputation by using software for process mining, figuring out how work flows through a business and finding ways to make it more efficient. Until now, it has done pretty well by documenting one process at a time. But today at Celosphere, the company’s annual customer conference, it announced a major breakthrough in what the technology has been able to do: It introduced a new product called Process Sphere that shifts the product from a single process to more complex cross-departmental, multiple processes. Alex Rinke, CEO and co-founder at the company, says the new approach makes the whole process mining experience much more powerful. Image Credits: Celonis “We always talk about one individual process like audits, invoices or procurement, whatever the process is. We said, ‘how can we reinvent this and take it to the next level’? And that’s why we built a new processing technology, which is very revolutionary, and allows you to look at multiple processes at the same time because many times you have a lot of friction at the interface between say your sales process and your shipping process, or your shipping process and your billing process [and this allows you to see all that in a single view],” Rinke told ZebethMedia. They created a very compelling visual interface to display the various processes; it looks very much like a subway map, but instead of showing switching stations, it shows points in a process where it crosses over into a second or third process. “We call it a subway map, and each process looks like a subway line, and you look at the subway map of your business, you can zoom in and out and just look at specific lines. And it’s a really, really powerful engine, and we put a lot of work into making it clear and simple,” he said. He added, “It enables a lot of use cases, whether that’s in commerce, whether it’s in supply chain, whether it’s in financial operations, because you can understand what’s going on in an entire business at the intersection of multiple business processes.”

Plain is a new customer support tool with a focus on API integrations • ZebethMedia

Meet Plain, a new startup that wants to reinvent support tools. While the customer support space is a competitive industry with big tech companies like Intercom and Zendesk, Plain believes it has a different approach as it focuses on API integrations to make your company’s product and your support platform work hand in hand. Plain has raised a $6 million seed round co-led by Connect Ventures and Index Ventures. Many business angels also participated in the round, such as Soleio, Allison Pickens, Nicolas Dessaigne, Matt Robinson, Mike Hudack and Zack Kanter. According to Plain, a big issue for customer support agents is that there is a disconnect between products and support tickets. They often have to go back and forth between several backend tools. Even when there are some integrations in place to sync data between the support tool and product data, information is usually out of sync as it isn’t fetched in real time. While big customer support platforms offer APIs and a lot of customization options, development teams often have different priorities and can’t spend too much time on internal tools. That’s particularly true for support tools as they don’t often interact with these tools directly. Plain’s API strategy works in both directions. First, Plain can show live customer data in Plain directly. It makes calls to the backend to get relevant information, such as a subscription status, the name of the current plan, some usage metrics, etc. Data is cached and deleted after a while. If you go back to an old ticket, Plain fetches live data once again. Second, Plain is highly customizable when it comes to integrating support actions in your product. It doesn’t have to be a chat popup in the bottom right corner of the website. Developers can customize the user interface and create new interactions, such as early access requests, product feedback features and native contact forms. The startup has been trying to make it as painless as possible to start using Plain. The idea is that it shouldn’t slow down development teams. The company thinks getting started with Plain is as easy as building a Slackbot. “The fundamental problem we’re solving is context: Plain offers a single source of truth for customer interactions, powered by companies’ own systems and data – so when someone gets in touch with a problem, the company immediately knows who they are, what their order is, what’s happened so far – and can resolve it in a single click,” co-founder and CEO Simon Rohrbach said in a statement. Plain doesn’t have the same track record and integration ecosystem as Intercom and Zendesk. But its API-first strategy is an interesting one, especially if you are a startup building a modern product with a lot of API endpoints.

Early results show defeat for California Prop 30, a plan to tax the rich and fund EVs • ZebethMedia

Californians seem to be voting against a proposal on the midterm election ballot that would tax the wealthiest Californians to help pay for electric vehicle tax incentives and EV charging infrastructure in the state. With about 53% of the state’s votes counted, Proposition 30 was losing 57.3% to 42.7%, according to California’s Secretary of State. California is already a leader in promoting a shift to electric cars and was the first state to ban the sale of gas-powered cars by 2035. Proposition 30, as the ballot proposal is called, promises to accelerate that shift by adding an additional 1.75% tax on incomes above $2 million. Aside from helping Californians, particularly low-income residents, shift to EVs, 20% of the funds would be used to pay for wildfire prevention and firefighter training. Ride-hailing company Lyft backed Prop. 30, contributing 95% of the campaign’s total funding, or $45 million. Lyft aims to have 100% of the vehicles on its platform be electric by 2030, so making EV incentives more available to low-income drivers would massively benefit the company. Lyft, which recently laid off 13% of workers, didn’t hit revenue and active rider targets in its third quarter earnings, causing its stock to fall and investors to fear the ride-hailing company is ceding too much ground to competitor Uber. Opponents of the ballot, including California’s Governor Gavin Newsom, claim Lyft just wants to benefit itself at the expense of the rich. They argue it requires taxpayers to pay for EV subsidies that Lyft, as well as Uber, would have to pay on their own come 2030, when California law stipulates rideshare companies need EVs to account for 90% of their vehicle miles traveled. Curiously, Uber has stayed quiet on the matter. “Prop. 30 is being advertised as a climate initiative,” Newsom says in an advertisement slating the proposal. “But in reality, it was devised by a single corporation to funnel state income taxes to benefit their company. Put simply, Prop. 30 is a Trojan Horse that puts corporate welfare above the fiscal welfare of our entire state.” The California Democratic party, of which Newsom is a member, endorsed the ballot proposal. Newsom has teamed up with the Chamber of Commerce and other billionaires to oppose a proposal that they think will cause wealthy Californians to leave the state. Labor groups and environmentalists are defending the measure.

Tiger Global taps TCV partner Rohit Iragavarapu • ZebethMedia

Tiger Global is adding Rohit Iragavarapu, the partner at TCV Capital involved in deals such as Gitlab, Attentive, Toast, LegalZoom and Avetta, to its investment team, two sources familiar with the matter said. Before joining TCV in 2019, Iragavarapu worked at TPG Global and Morgan Stanley, according to his Linkedin profile. He starts his investor role at Tiger Global in the coming weeks, sources said. Tiger Global declined to comment Tuesday. Iragavarapu did not respond to a LinkedIn message. Iragavarapu’s arrival comes as the New York-headquartered hedge fund navigates one of its most challenging periods in two decades of its existence. Tiger Global’s hedge fund unit has lost more than half of its value this year. John Curtius, who oversaw many of the SaaS deals at the firm, left last month.

Sweden’s EQT Ventures closes a its third fund at €1.1B to double down on European and early-stage startups • ZebethMedia

Startups might be in a funding midwinter, but the ray of sun shining on some VCs speaks of a different trend. EQT Ventures, the venture fund arm of Sweden’s investment giant EQT making early-stage bets on startups primarily in Europe, has closed its latest fund and filled its coffers with 1 billion euros (and $1.1 billion in total commitments). This brings the total raised by EQT to €2.3 billion since the EQT Ventures launched in 2016. To date, the firm has backed some 100 companies, with 18 exits and nine “unicorns” (Wolt, Small Giant Games, Einride, Handshake, Netlify and Instabox/Instabee are in that group). This third fund fund was raised and closed relatively quickly, between February and June of this year (with final paperwork coming in since then), and there have been some 13 investments made out of it so far, Juni, Nothing, Knoetic and Candela among them. The larger EQT has emerged as one of the key deal makers in recent months where larger privately-held companies have been looking for funding and/or exit opportunities. These have included the recent purchase of New Jersey-based Billtrust for $1.7 billion and leading an investment round for Knoetic. But it has also put money where its mouth is, so to speak. Earlier this year sister subsidiary EQT Growth announced a $2.4 billion fund largely aimed at scaling startups out of Europe. Growth has backed the likes of Vinted, Epidemic Sound and Mambu. The plan will be to use this latest EQT Venture fund for similar geographical ends: the firm wants to use it to make investments of between $1 million and $50 million, with about two-thirds of all investments falling in Europe, and the rest across the U.K. and the U.S., said Lars Jörnow, a partner at the firm. In terms of categories, EQT Ventures will remain generalist but ideally is on the lookout for startups that address “where society has problems,” Jörnow said. That includes greentech investments, transportation and the future of work, he said (specifically areas like tools and platforms for freelancers). The firm’s close of the fund speaks to what appears to be a bifurcation in the world of tech investing. While funds and firms that focus on much larger and later stage companies might be seeing big losses in their portfolios, there remains confidence among those that back the funds, the limited partners, that investors focusing on earlier (and smaller) stages still have a lot of opportunity ahead. “The higher the valuation before the contraction, the bigger the fall,” he warned. It helps too to have a history of good bets. Jörnow noted that the company’s target had actually been €900 million. His takeaway of the relatively quick close and exceeding that figure: “Investors think it’s a great idea to back VCs that are investing in early stage with a much longer holding period,” he said. On average, EQT expects exits to be made in 2031, “when the world will look different than today,” he added. “If you back the best founders, they will grow startups regardless of the current macro climate.”

Instagram is updating its web interface to take advantage of large screens • ZebethMedia

If you have used Instagram on your desktop system, you know that it looks like a badly made copy of its mobile website. The company is now introducing a refreshed design that takes advantage of large screens. Instagram’s head Adam Mosseri made this announcement through a post on Tuesday along with a feature that enables professional accounts to schedule their posts. “We know a lot of people use the web to multitask and we wanted to make sure Instagram was an as great experience as possible online,” he said. He added this new design is cleaner, faster, and easier to use. 🎉 New Features 🎉 Some “finally features” that I think you’re going to be excited about… – Schedule Posts (coming soon)– IG Web Updates pic.twitter.com/5tyMxWh1n8 — Adam Mosseri (@mosseri) November 8, 2022 The new design moves the menus and icons like home, search, messages, and notifications to a side pane. What’s more, the explore/search page shows a full grid spanning across the monitor. The new sidebar expands and collapses based on the screen you are on. In the older design for web, when you opened a profile, options like Posts, Guides, Reels, and Tagged were hosted on top of the grid. So if you wanted to switch to another tab, you had to scroll to the top from wherever you were. The new design solves this problem by moving these options to the side. This redesign — rolling out slowly to users — will make it easier to use Instagram on large monitors while switching between different tabs. Sadly, if you were waiting for an Instagram app for iPad, that’s not coming anytime soon. Earlier this year, Mosseri noted that the iPad app is “not big enough” to make it a priority for development. Earlier this month, Instagram said it will soon allow some creators to mint and sell NFTs directly in the app.

Kuda takes digital banking play to the U.K. with its remittance product • ZebethMedia

Kuda, the London-based and Nigerian-operating startup taking on incumbents in the country with a mobile-first and personalized set of banking services, is expanding to the U.K. by offering a remittance product to Nigerians in the diaspora.  The digital bank has seen some success since launching in Nigeria in 2019. Kuda claims to have up to 5 million users, more than thrice the number it had last August during its $55 million Series B round, money it raised to enter into other African countries like Ghana and Uganda this year. From an administrative point of view, Kuda’s U.K. move is straightforward. The startup, founded by Babs Ogundeyi and Musty Mustapha, is a U.K.-based fintech that offers financial services to Africans (starting with Nigerians) within and outside Africa. As such, services provided to Nigerian users are done via its subsidiary, Kuda MFB Limited. On the other hand, Kuda EMI Limited is the other subsidiary in charge of the newly launched services — one of which is remittance — to Nigerians in the U.K. Second, there’s business sense to it. Nigeria is sub-Saharan’s largest inbound remittance market and among the top 10 largest globally. The remittance business is so massive that it accounts for nearly 4% of the country’s GDP as of 2020. Yet, sending money from places like the U.S. and U.K. to Nigeria remains invariably expensive. For instance, it costs the sender 3.7% of the sent amount to send money from the U.K. — which is the second largest sender of remittances to Nigeria, behind the U.S., and is estimated to transmit £3 billion yearly — to Nigeria, according to data. And while international money transfer operators still control the lion’s share of the transactions in the U.K.-Nigeria corridor, African consumer fintechs are holding down their own via the fees they charge, most of which are commissions of transactions. Some include Grey Finance, PayDay, Lemonade Finance and Kyshi.  “I don’t necessarily think it’s crowded because obviously, there are still a lot of challenges in remitting money to Africa, especially to Nigeria,” said the chief executive officer Ogundeyi when asked about Kuda’s move to a relatively loaded money transfer space. “But for us, it’s not just a remittance play. There’s a user experience, convenience and price factor involved.” Kuda’s approach is different. The fintech says it’s entering the U.K. market charging a flat fee of £3 with a transfer limit of £10,000. And Kuda, which has raised more than $90 million from investors such as Peter Thiel’s Valar Ventures and Target Global, expects its transaction range to fall between £250 to £500, Ogundeyi noted. In addition to remittance, Kuda intends to provide direct debits and local transfers to Nigerians in the U.K. The plan suggests that Kuda wants to take a small piece of other neobanks’ cakes, such as Revolut, Monzo and Wise. These platforms have built sticky features that have yielded strong adoption across various demographics, including Nigerians, the niche population Kuda is targeting with its launch; therefore, it remains to be seen if remittance, the low-hanging fruit, is sufficient to derive long-term value and if it has enough pull to get customers to use other services frequently.  Unlike its remittance product, which might have been built in-house, Kuda, like many neobanks, will rely on a third party, usually a banking-as-a-service platform, to provide these financial services. The platform in question for Kuda is Modulr, an embedded payments platform for digital businesses to offer a mobile wallet, virtual and physical cards, local U.K. transfers and direct debits. “Ultimately, Kuda is building a one-stop shop for Africans, including other services outside of remittance. And our plan is not just for Africa, but for Africans everywhere,” said Ogundeyi of the expansion. “The U.K. is the first of the ‘outside of Africa’ destinations. We plan to be in other African countries and expand the remittance services to customers there and the diaspora market.”

Beekeeper, which helps companies engage with their ‘deskless’ frontline workforce, raises $50M • ZebethMedia

Beekeeper, a platform for businesses to engage with frontline workers, has raised $50 million in a Series C round of funding. Founded out of Switzerland in 2011, Beekeeper targets the estimated 80% of the global “deskless” workforce who don’t work from a fixed office-based location, spanning hospitality, retail, manufacturing, logistics, healthcare, among other industries. Beekeeper’s platform constitutes tools to support messaging, surveys, video and voice chats, FAQ chatbots, workflow automation (e.g. for onboarding new hires), shift scheduling, documents, forms, and more. Beekeeper platform Image Credits: Beekeeper On top of that, Beekeeper also packs analytics to serve managers with metrics around engagement. Beekeeper analytics Image Credits: Beekeeper Other notable players in the space include Connecteam, which recently closed a $120 million round of funding, while the likes of WorkStep, WorkJam and Skedulo have also raised sizable sums of VC cash in recent years. Collectively, they’re all setting out to solve a similar problem, vis-à-vis how best to connect with the millions of workers not tethered to a desk, and who may only sporadically be able to check-in online. “Beekeeper helps companies reach and connect with frontline employees who do not work at a desk, speak dozens of languages, work with their hands, and usually don’t have company email accounts,” CEO Cris Grossmann told ZebethMedia. “Our software allows organizations to streamline virtually every aspect of the frontline employee experience — from automating paper-based processes to distributing shift schedules to digitizing important resources like employee handbooks.” Beekeeper has amassed some big-name customers over its 10-plus years history, including hotel giant Hilton and food corporation Cargill. And as with just about every other technology that promises to benefit either remote or “essential” frontline workers, Beekeeper has benefited from the pandemic’s impact on the global workforce in terms of spurring companies to modernize how they liaise with their workforce. “As the public became more aware of the crucial role our frontline workforce plays in every aspect of human life, they began dominating news coverage and national conversations,” Grossmann continued. “Companies quickly discovered that they couldn’t communicate instantly or convey rapid updates to their frontline teams. The standard top-down, word-of-mouth communication channels, classical or social intranets, and bulletin boards they relied on for decades failed. Many had to implement new technologies to connect and empower their frontline workers — and they needed to do it fast.” Path to retention At its core, connecting and engaging is really all about retaining — countering the so-called “great resignation” and the vast swathe of existing unfilled jobs. Reducing friction and frustrations, and ensuring that concerns are addressed are pivotal to keeping frontline workers happy. “Organizations that rely on frontline labor to make, sell, and distribute their products are being forced to address long-standing pain points around pay, working conditions, and the employee experience for their frontline teams,” Grossmann said. “Forward-thinking organizations are taking action to address frontline disconnect and high turnover in a holistic way that solves it once and for all.” Prior to now, Beekeeper had raised around $81 million in financing, and with another $50 million in the bank, the Zurich-based company said that it plans to double down on product development and build on its recent growth which it said has seen its revenue rise by 100% since the start of the pandemic. Beekeeper’s Series C round included investments from EGSB, Kreos Capital, Energize, Thayer, SwissCanto, Keen Ventures, Alpana and Verve Capital.

Elon Musk sells 19.5 million Tesla shares worth almost $4 billion • ZebethMedia

Tesla CEO Elon Musk is selling millions of Tesla shares again. The celebrity executive disposed of 19.5 million shares Tuesday, which is worth about $3.95 billion, according to three filings with the U.S. Securities and Exchange Commission. Musk did not take to Twitter to explain why he sold shares, but it’s possible the money will go towards his $44 billion deal to buy the social media platform, which went through last month. In April, Musk also sold around 9.6 million shares of Tesla stock, which at the time was worth $8.5 billion. Those shares were sold at around $885.42. Since then, Tesla has issued a three-for-one stock split, bringing the cost of each share down. Musk sold shares Tuesday at an average price of $202.56 each. Tesla is currently trading at $191.30 after hours.

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