Zebeth Media Solutions

DoorDash

DoorDash rolls out new safety features for delivery people on its platform • ZebethMedia

DoorDash is rolling out new in-app safety features to help ensure delivery people on its platform are safe before, during and after every order. Now, if DoorDash detects that a delivery is taking longer than expected, the app will automatically check to see if the delivery person is okay. The new check-in feature is initially launching in New York City and Washington before rolling out across the country. Delivery people will gain access to a new “SafeChat” feature that aims to prevent safety incidents. If the app detects inappropriate or offensive language in a chat, the person who sent the message will receive a warning and the delivery person will be given the option to unassign themselves from the delivery without a penalty. SafeChat is now active in the United States, Canada, Australia and New Zealand. Image Credits: DoorDash In response to feedback from delivery people, DoorDash will start sending a notification to customers asking them to turn their porch or house lights on as the their delivery person is approaching. The company says delivery people have said that better lighting would make it easier for them to find the right address and make them feel safer when delivering at night. DoorDash is also making it easier for delivery people to report a safety incident during or after a delivery. If a customer makes them feel unsafe, they can immediately report it via in-app chat or call for investigation. They can also block deliveries to that customer in the future. Image Credits: DoorDash In addition, DoorDash is partnering with Samdesk, a global crisis detection platform, to roll out real-time safety alerts. In the event of an emergency, the company will alert delivery people and merchants about the incident and suspend operations near the area. The app will also check-in on delivery people near any impacted area to make sure they are okay. The features announced today are an extension of SafeDash, DoorDash’s in-app security toolkit that launched last year. DoorDash partnered with ADT to launch two features within the toolkit. The “safety reassurance call” feature lets users connect with an ADT agent through the Dasher app in instances where they may feel unsafe. The “emergency assistance button” allows users to seek help if needed.

Wing brings drone delivery options to DoorDash customers in Logan, Australia • ZebethMedia

DoorDash is teaming up with Alphabet’s Wing to offer customers an easier way to arrange for goods to be delivered via drone. Beginning this week, a small number of DoorDash users in Logan, Australia will be able to order certain convenience and grocery items through the DoorDash app and have them delivered by a Wing drone, typically in 15 minutes or less, Wing says. The experience looks much like it does with a typical DoorDash delivery. A dedicated “DoorDash Air” carousel in the app highlights items eligible for Wing drone delivery, and the GPS location of orders is tracked in real time. Perhaps the only major difference is, unlike a standard DoorDash delivery, users who order via drone will be asked to specify a delivery spot in the app where their package can be safely lowered from the drone once it arrives. As Wing notes on its corporate blog, the DoorDash partnership is a step toward opening Wing’s platform so that its delivery service can be accessed via third party apps. “We see this new functionality as a logical step on this journey to make drone delivery a plug-and-play option for more businesses and consumers — no matter what app they use,” the company writes. Image Credits: DoorDash For DoorDash, the collab signals the company’s ongoing commitment to autonomous delivery tech. Last year, DoorDash introduced DoorDash Labs , a division focused on building automation and robotics solutions for last-mile deliveries. Separately, DoorDash has piloted delivery robots from vendors including Starship Technologies. Wing’s tie-in with DoorDash comes at an especially precarious time for the drone delivery industry. Technical, logistical and financial hurdles have impeded major players’ progress toward ubiquitous drone delivery — assuming that’s even an achievable vision. A report from Bloomberg earlier this year revealed that Amazon, for example, which has been developing delivery drones for years, has yet to overcome key safety concerns and technological limitations. Wing has wisely kept its scope smaller, focusing on a select few markets including several cities across Australia, Finland and Virginia and Texas in the U.S. The company has had to contend with its own share of issues, including neighbors irked by the drones’ loud propellers and weather-related flight disruptions. But Wing has achieved some success to date, reaching 200,000 lifetime deliveries in March 2022 and inking partnerships with supermarket chains like Australia’s Coles and Walgreens. According to analyst firm Research and Markets, the global drone package delivery market could be worth $5.56 billion by 2030. Among others, carriers like FedEx and UPS and retailers such as Walmart are testing autonomous drone cargo flights for short-haul deliveries.

Federal gig worker proposal tanks Uber, Lyft and DoorDash stocks • ZebethMedia

The stock prices of Uber, Lyft and DoorDash slid on Tuesday after the Department of Labor announced proposed changes to how workers should be classified. The prospective guidance is intended to “combat employee misclassification,” the federal agency said. Investors swiftly drove Uber’s share price down by more than 10% to $24.61, while Lyft’s tanked more than 12% to $11.22 and DoorDash’s slid more than 5% to $44.98 at the time of writing. The change could make it easier for contractors to gain full employment status if they are “economically dependent” on the company, although the scope of the rule would be limited to areas such as minimum wage enforcement. The proposal is subject to a public comment period, which runs from from October 13 to November 28. Uber, Lyft and DoorDash depend extensively upon so-called gig workers, who haul people and meals around on their behalf but do not receive many hard-won benefits of employment — such as employer contributions towards their Social Security and Medicare taxes. Despite pressure from labor organizers and some lawmakers, tech firms have fought to continue classifying their workers as independent contractors, arguing the status benefits their businesses, other local businesses and workers themselves. Efforts to alter gig worker classification in the U.S. include a recently rejected ballot measure in Massachusetts, which could have explicitly defined such workers as independent contractors. In California, an effort to secure benefits for gig workers — AB-5 — passed in 2019. A year later, app-based gig workers in California were excluded from the law via Proposition 22, which itself was deemed unconstitutional in the state in 2021. However, app-based gig companies have appealed that ruling and continue to operate in California under the guidance of Prop 22. (Every day is a winding road.) In a statement, Lyft claimed the proposal had “no immediate or direct impact on the Lyft business at this time.” The firm then reiterated its argument that classifying gig workers as employees would deny them independence and flexibility. DoorDash published a similar statement on its blog earlier today. Uber also cited flexibility in an email to ZebethMedia, saying the “proposed rule takes a measured approach, essentially returning us to the Obama era, during which our industry grew exponentially.” In stark contrast, groups such as Gig Workers Rising have long argued that independent classification denies gig workers “basic worker protections and rights,” such as unionization, living wages and benefits such as paid time off. While ride-hail and meal-delivery companies argue that changes to how workers are classified would threaten their business models, these firms aren’t profitable. Uber, Lyft and DoorDash have posted hefty net losses under the status quo.

Subscribe to Zebeth Media Solutions

You may contact us by filling in this form any time you need professional support or have any questions. You can also fill in the form to leave your comments or feedback.

We respect your privacy.
business and solar energy