WhatsApp broadens in-app features to help users browse and find businesses • ZebethMedia

WhatsApp is introducing new Yellow Pages-like features to help users find businesses from within the instant messaging app, part of the Meta-owned platform’s growing attempts to make deeper inroads with e-commerce. The encrypted messaging service, used by over 2 billion users worldwide, said on Thursday that it’s expanding a feature called ‘Directory’ to all users […]

WhatsApp India head Abhijit Bose, Meta India public policy director Rajiv Aggarwal quit • ZebethMedia

WhatsApp’s head of India Abhijit Bose and Meta’s public policy head for the country Rajiv Aggarwal have both left the social networking firm — just days after Meta India chief Ajit Mohan quit the company to join rival Snap. On Tuesday, Meta confirmed the departure of both executives. The company also announced the appointment of […]

WhatsApp officially launches its new discussion group feature, Communities • ZebethMedia

WhatsApp today is officially launching Communities, the new feature offering larger, more structured discussion groups that first entered into testing earlier this year. Designed to help organizations, clubs, schools, and other private groups better communicate and stay organized, Communities bring a number of new features to the messaging platform, including admin controls, support for sub-groups […]

Bengaluru launches QR train ticketing service on WhatsApp • ZebethMedia

WhatsApp users in the city of Bengaluru can now use the instant messaging app to purchase train tickets and recharge their travel passes, the Meta-owned platform said Monday in what it described as “the first-ever QR ticketing service” for its app. WhatsApp and Bangalore Metro Rail Corporation (BMRC) said they have partnered to launch a WhatsApp […]

Meta hit with antitrust breach order in Turkey for combining user data across Fb, WhatsApp, Instagram • ZebethMedia

Meta won’t be quaking at the size of the penalty it’s just been handed by Turkey’s competition authority, which announced a 346.72 million lira sanction today. The circa $18.6M fine pales in comparison to a number of recent stings hitting it from European regulators. Such as the $267M fine for WhatsApp in the European Union […]

WATI, a CRM tool built for WhatsApp, raises $23M led by Tiger Global • ZebethMedia

WhatsApp is used by more than two billion around the world, and is an important tool for many small businesses. But as they scale up, even WhatsApp for Business might not be able to keep up with their needs. That’s where WATI (WhatsApp Team Inbox) steps in. Built on WhatsApp for Business’ API, WATI has […]

WhatsApp appears to be facing an outage • ZebethMedia

WhatsApp, the Meta-owned instant messaging app with over 2 billion users, appears to be facing an outage, according to users. DownDetector and WaBetaInfo, two web services that track the Facebook service, have confirmed the outage. The outage began about half an hour ago, according to user complaints. DownDetector shows that users in the U.S. and […]

Brands are spamming WhatsApp users in India, Facebook’s largest market • ZebethMedia

As Meta makes deeper inroads with businesses on WhatsApp, its biggest bet to monetize the instant messaging app with over 2 billion users, we are getting an early glimpse at how user experience might change on the free app. It’s not great. Scores of people in India, WhatsApp’s largest market by users with over 500 […]

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