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Make 4 promises to hire better staff for your startup team • ZebethMedia

“When I hire someone, I make two promises. And I ask for two promises in return,” said Paul English — currently the co-founder of Boston Venture Studio but perhaps best known as the co-founder and CTO of travel platform Kayak. “I promise them that they will have the most fun they’ve had at any job.” What he means by “fun,” he explained, was that he likes to give people the freedom to do what they need to do — to try things out. “The second promise is that your skills will accelerate faster than at any other company,” he added, suggesting that he really values investing in staff and trusting what they do. A micromanager, he said, is failing at both of those promises: It isn’t fun, and the team isn’t trusted to work toward their goals. “Are all the people sitting around you energy vampires, or do you have fun with them? Do they enhance your ideas? Do they stimulate you? Or are you sitting with someone who’s kind of an asshole?” Boston Venture Studio co-founder Paul English “If you are micromanaging, you are already failing to realize that a person is no longer a good fit for the team. It doesn’t mean they aren’t talented — it may be just a case of the wrong person, wrong place.” We caught English as he was talking at a conference organized by venture fund Baukunst in Boston yesterday. We wrote about the new fund’s first close back in April; yesterday, the fund announced that it had closed its full $100 million fund — the largest amount raised for a debut fund at the pre-seed stage. So what does English ask from his employees? That’s where things get truly interesting.

A prep checklist for startups about to undergo technical due diligence • ZebethMedia

Matt Van Itallie Contributor Matt Van Itallie is the founder and CEO of Sema, which provides codebase analytics for M&A. Previously, the author offered a detailed overview of the technical due diligence (TDD) process investors conduct before injecting cash into early stage startups. In this follow-up, he offers a detailed checklist for C-level executives and senior managers who are responsible for helping VCs determine whether their “codebase is safe enough for investment.” Product roadmap Explain how you collect user and customer feedback. Provide a sample subset of the most granular user/customer feedback you collect. Provide the results of the synthesis of user/customer feedback. Provide the last 12 months of product management data for Engineering (e.g. Jira tickets). How much was spent on new features / functionality compared to maintenance? What are the major items on the list? Explain the roadmap for the next 12 months. Code quality How much does Finance invest in tech debt prevention and remediation? In security risk prevention and remediation? In IP risk prevention and remediation? Which software languages do you use? Is the use of new languages managed? Is a refactoring being considered or possibly needed? Which testing methods do you use and what is their breadth? Do you perform unit tests, automated tests, manual QA testing, and user acceptance testing? Share the most recent results from each type of test. Is a line-level scanning tool such as SonarQube in place? If yes, share a sample report. Is third-party code managed through a manager, stored in the code, or both? Why? Describe your architecture and provide architectural diagrams. Intellectual property

8 questions to answer before your startup faces technical due diligence • ZebethMedia

Matt Van Itallie Contributor Matt Van Itallie is the founder and CEO of Sema, which provides codebase analytics for M&A. Investment activity is down now, but it’s likely to pick up in 2023. And when investments ramp up, so does M&A. Will your organization and your code pass technical due diligence when it’s your turn? Let’s start with the positives: If an investor is proceeding with technical due diligence (TDD), you’ll likely pass. You’ve passed the tests for product-market fit, financials and competitive differentiation well enough that they now want to look under the hood. Here’s the not-so-good news: Companies can pass the business test, but fail TDD. Especially for non-technical executives, the code-examination process can feel like … an audit … conducted in another language … with a loud clock ticking away incessantly. Not fun. Our firm has analyzed the code of hundreds of billions of dollars worth of deals, from three-person software companies to firms with thousands of developers. We’ve looked at the contributions of over 200,000 developers who have collectively written 4 billion lines of code. Poor codebase health is more often than not “caused” by other teams rather than by engineering. From that dataset, we’ve distilled eight questions that you can ask yourself now. Even if TDD is not on the horizon, having good answers to these questions will ensure your codebase is healthy. A quick primer on TDD Before we go any further, here’s a bit more context on technical due diligence for software: TDD applies to traditional software companies and non-software companies enabled by custom created software. It involves the examination of code written by employees or contractors. TDD is conducted by in-house experts or by specialist consultancies. Investors and acquirers, especially the larger and elite ones, may ask to conduct a quantitative code scan to supplement qualitative interviews. Such a code scan is effectively mandatory if the investor is seeking reps and warranties insurance (RWI) for the deal. The goals of TDD are to: De-risk the deal by determining if the codebase is safe enough for investment. Identify opportunities for improvement if the transaction goes through. We say “codebase” because it’s more than just the source code that’s under the magnifying glass. Your documentation, processes and most importantly, the software developers will also be under examination. The functional scope of TDD includes code quality, code security, intellectual property, DevOps, IT and, sometimes, product management. Because it’s more than just the quality of the code, we talk about codebase health to encompass all of these areas. Question 1: What have you been working on? Making sure that the organization is working on the software products that matter most is an important part of de-risking the deal. This may sound obvious, but sometimes, a company claims to be working on a new product, but will actually be spending the majority of their time on custom development for major clients or not working much on anything at all. Consider this example of a company’s software development over two years. Not only is there a cyclicality in the work (higher in summer), but it has declined significantly over time, especially in 2022. Image Credits: Sema Important point: Here, and for all questions in TDD, any answer might be sufficient to clear the examination. This leads us to TDD Theme #1: The most important part of TDD is ensuring the state of the codebase is aligned with the organization’s business objectives. For example, U.S. education software companies typically see cyclical software development — higher in summer and lower in fall — to minimize disruption for customers when school starts. Question 2: How much unit testing does your codebase have? We like to distinguish between underlying code quality to include such measures as its maintainability or the ability to be extended, and the functional code quality — how the product works for users. “Technical debt” is another way of describing any lack of perfection in the underlying code.

Palau Project ‘s $125K deck • ZebethMedia

I get a lot of pitch deck submissions for this ZebethMedia Pitch Deck Teardown series from people who are raising friend and family rounds, and I mostly pass on them. Often, these decks aren’t very good, but it’s important to remember that they don’t have to be. For a small round (say $200,000 or below), most well-connected entrepreneurs will be able to find a group of people who believe in them and are willing to invest in them. It’s not about the product (there typically isn’t one), and it’s not about the solution (the company is still iterating). Such investors are usually betting on two things: Is this market big enough, and is the problem worth solving big or pertinent enough to give this company a possibility of success? Are the founders the right people to solve this problem? Do they have the connections, skills or experience that gives them an unfair advantage? Here’s the truth: When considering very early stage companies, if you can’t say “Yes” to both of those questions with 100% certainty, you shouldn’t invest. If the market isn’t big enough, don’t invest. If the founders are smart, friendly and amazing, but they don’t have something special that gives them a head start, don’t invest. It was against that backdrop that I received the pitch deck for Palau Project. Its founder, Jerome Cloetens, is a professional kite surfer (!) with an economics degree and an MBA, and he’s taking on climate change. Let’s take a closer look at how all those pieces come together in a pitch deck. We’re looking for more unique pitch decks to tear down, so if you want to submit your own, here’s how you can do that.  Slides in this deck This pre-seed deck has 22 slides, but it could probably have been 10 slides or so. That said, it looks good, and although it jumps from topic to topic a little, I can see how the presentation would take shape. Cloetens notes that the slide deck has been slightly updated since the fundraise, and he mentioned it’s “not precisely as Pitched; some of the design and small content changes (Such as our traction metrics) have been updated.” Cover slide Problem impact slide Problem slide Solution slide Product slide Product slide Product slide Challenge slide Value Proposition slide   Business model slide   Market size slide   Market slide   Traction slide   Metrics slide   Milestones slide   Team slide   Founders slide   “Seed round” Interstitial slide   Mission slide   The Ask slide   Milestones slide   “Equity for thrifthers” closing slide Three things to love As I mentioned in the intro, this is a pre-seed deck. As per slide #20, the founders were trying to raise $500,000, and they closed on about $125,000. That isn’t entirely uncommon at early stages. Slightly later on, your plan needs to match the funds, which needs to match the milestones you’re trying to hit. At this stage, “I just need some money to prove what we are trying to do” will work, and if the angel investors think it makes sense, you’ll raise money. Simple product, testable now [Slide 5] Palau Project’s product is super simple, but the power will be in the data. Image Credits: Palau Project Make your product demos this simple if you can — it’s easy to understand, visual and impactful. I mentioned earlier that all that matters is the market size and team, and I’ll get to that in just a moment. For now, I was really impressed at how simple the idea is, and how easy it is to imagine this in use. Scan a barcode, get information about a product and get nudged towards products that have less impact on the climate. As an investor, I would immediately have three questions: How good is the database and how many products are captured there? Will people actually use this when they are walking around, shopping? This use case appears to be in-person, but the business model refers to a commission. How would the manufacturers know that a user has changed their behavior as a result of using an app? You can learn two things from this slide: Make your product demos this simple if you can — it’s easy to understand, visual and impactful. The second step is to tie it to your value propositions: What’s in it for the consumer? What’s in it for the product manufacturers? What’s in it for your company (i.e. how does this help you gain or retain customers, and how does it help you generate value)? Traction! [Slide 13] A product this early with traction is beautiful. Image Credits: Palau ProjectWhen a company is raising its first round, it’s unlikely that it has a product at all, never mind a product with actual traction. If you do happen to have such a product, scream about it from the rooftops. Having 30 downloads per day is impressive, and 10,000 scans shows that the app is working and getting some user engagement. Engagement time is cool, too — there are a lot of early indicators showing up here that the founders may be on to something. Going from 0 to 700 weekly active users in a new market (Portugal) is impressive, too. Again, the slide raises questions for me: Scans are great, but I want to know what percentage of those scans were successful (i.e. had products in the database). If users scanned 10,000 items and ended up with 600 hits, and 9,400 “We don’t know this product,” that will make a lot of users turn away immediately. 25-30 new users per day is impressive, but show us a graph and the total number of sign-ups. TikTok videos are cool, but that’s a vanity metric that means nothing unless it moves the needle on the business side. Did the video result in downloads? More scans? More inquiries? What you can learn from this slide as a startup is to think about

3 ways to hire well for your startup • ZebethMedia

Champ Suthipongchai Contributor Champ Suthipongchai is founder and GP at Creative Ventures, a deep tech firm that invests in early-stage companies. If you’re hiring for your startup, you need to understand one thing: This is arguably one of the worst times to be looking for talent. While inflation continues to skyrocket and the Fed pumps up interest rates, consumer confidence remains unchanged and unemployment sits at a historical low. The business and market financial outlook is grim, but companies are still at the mercy of their employees, who seem to have endless choices for jobs. Big Tech might have released some 10% of the talent back into the market, but those were generally not employees executing core businesses. How, then, can early-stage founders compete with larger, better-funded companies in this war for talent? View talent through a product-market fit lens Whenever possible, it is far better to slowly integrate a great candidate in as an adviser or part-time contractor and let things play out. Most startups simply do not have the means to compete on the basis of capital, especially when it comes to talent. Your early employees (your first 20-25 people) join you because they are seeking something that bigger companies with money cannot offer them. Your job is to figure out what that something is and make it available. Approaching early-stage recruitment through a product-market fit lens is great way to do this. Think of your candidates as your customers, and get to know them in person, understand their career path and learn what their gaps are. Their gaps are your problems and the role you have to offer is your product. The two have to fit together — otherwise, it’s not a good hire. When you figure this out, explain how they can get what they want from working with you and why they cannot get it from other companies.

Read this before you reprice your SaaS product because of the downturn • ZebethMedia

Torben Friehe Contributor Torben Friehe is CEO and co-founder of Wingback. No matter the circumstances, SasS pricing is always challenging and always will be. Underpricing your product, using a pricing model that is not working for your ICP, not offering self-signup or offering the wrong features as add-ons — all of these pricing and packaging issues (and many more) can cost you a lot of revenue. But the economic downturn has added another element to the mix. Common wisdom tells SaaS founders to adapt their pricing according to changing market conditions, but is that actually helpful advice for SaaS founders? As far as I can see, it isn’t for most. Undeniably, the economic downturn will change buying behaviors and decision-making processes for some of your potential customers. But it’s wrong to assume that this means you are overcharging for your product in the current market. In reality, most budget cuts right now, unfortunately, are the big ticket items (staff). SaaS is comparably just a drop in the bucket. However, that doesn’t mean SaaS is totally safe either. Companies are looking to trim the fat on their teams, often reconsidering entire workflows, and weighing which software can help fill in the gaps. This is especially true of low-code/no-code products where customers can make do with fewer pricey engineering resources. In this sense, SaaS products are just as much a part of the equation. Thinking through a pricing and packaging change right now can help you flourish when things are better again. When you see your numbers not picking up (or maybe plummet) it can get very tempting to frantically start changing your pricing, offer discounts or second-guess your strategies. But before you embark on a price-slashing journey, do some careful analysis. If your sales numbers are lagging behind what you expected, there is another question to ask: What’s actually wrong with your SaaS product or its pricing? It’s important to make a distinction here. Does the real problem lie in how you’ve valued (priced) your product? Is it the market’s impact on your product’s demand? Or is there a problem with the product itself? Each of these are entirely different diagnoses with different prescriptions. If the problem is how you’ve valued your product

How to combine PLG and enterprise sales to improve your funnel • ZebethMedia

Kate Ahlering Contributor Kate Ahlering is the chief revenue officer at Calendly, where she leads sales, sales enablement, revenue operations and partnerships functions. Between the changing tides of the economy and digital buying preferences, SaaS companies are under tremendous pressure. Many of these companies understand that 80% of their interactions with buyers occur on digital channels. At the same time, they need to drive profitability to meet investor expectations. The question is: How do they appease customers who want self-service while accelerating profitable growth? While product-led growth (PLG) is a successful strategy, many companies will complement these efforts with sales-led growth (SLG), or an enterprise sales motion, to move upmarket or into a specific customer segment. With the right go-to-market (GTM) architecture in place and effective use of data, companies can make the most of both strategies to accelerate revenue growth. When does it make sense to complement PLG with SLG? Typically, companies follow three patterns when it comes to their GTM approach: It’s important to make sure your pricing and packaging is differentiated between your individual, team and enterprise plans. Product-led: Focusing on the user and their experience with the product as the primary path to revenue. Sales-led: Leveraging traditional marketing and sales methods to reach the buyer or economic decision-maker. This approach may be supported by selected PLG techniques to drive user advocacy. Hybrid: Combining the best of both worlds, with PLG techniques generating awareness and making inroads into prospect accounts, and sales activities driving most of the revenue. With PLG, the product needs to make an impact on the user — and do it quickly. After all, the product is the primary vehicle for user acquisition, retention and expansion. While PLG works best for products with some level of virality, in many cases, you do not have to choose between SLG and PLG. As an example, Calendly’s sales team often talks to customers about how we can help scale the platform to create an even deeper impact within their organizations. We follow a hybrid GTM approach, where PLG provides a critical access point into prospect accounts, and sales drives enterprise expansion and revenue. While PLG feeds the funnel, sales targets end users with influential titles inside the core use case we serve (e.g. VP of sales), where we can drive the most value and business outcomes.

3 growth levers every SaaS founder should know about • ZebethMedia

Christian Owens Contributor Christian Owens is CEO and co-founder of Paddle, a payments infrastructure provider for SaaS businesses. Scaling a SaaS company is tougher today than in the past few years. Whatever stage your company is at, a near 70% drop in the value of public SaaS stocks, increasingly limited access to funding and shrinking company tech stacks all point toward a more challenging road ahead for a sector that got used to rapid growth almost by default. By nature, ambitious SaaS founders and operators do not want to give up on their growth ambitions even amid an economic downturn. There is no reason why they should do so. The fact is, VC funding isn’t a prerequisite for retaining customers and scaling steadily. However, there is no doubt that traditional growth levers like digital advertising and bigger sales teams are likely to be proving too costly or unreliable in the current climate. There are still opportunities for growth out there, but founders and operators will need a new strategy if they want to continue growing through the downturn. The key is to focus on scaling sustainably by tapping into more overlooked and underrated sources of revenue. If your CX isn’t tailored for international customers, you are leaving critical gaps in your offering and will see potential sales fall through the cracks. As the founder of a payments infrastructure provider for SaaS businesses, I have helped thousands of software companies over the last 10 years, and we see the financial metrics of 30,000 subscription companies. Based on this experience and analysis of our data, I believe there are three growth levers often overlooked by SaaS leaders that every company should be exploring. Focus on expansion for recession-proof revenue Encouraging businesses to deprioritize acquiring new customers might seem counterintuitive, but the truth is, keeping existing customers happy — and generating new sales from them — is far easier and much cheaper than acquiring new clients. This is especially true now, as many buyers will be hesitant to spend money trying out new tools. That’s why SaaS companies should be paying attention to expansion revenue — the additional revenue generated after the customer’s initial purchase. This basically means getting your customers to spend more than they did the month before. Our data shows that the most successful subscription companies worldwide have 20% of their new revenue coming from existing customers, but many businesses have close to zero. This is a consequence of what we call “sales brain” — a flawed mindset that views the sale as the end goal rather than the start of a long-term process. Here are a few ideas SaaS leaders can use to supercharge their expansion revenue: Add upsell tiers to your pricing, pushing valuable features into more premium tiers. Our research shows that the top 1% of growing apps have 16 pricing tiers, so don’t be afraid to charge for the most popular tools in your platform.

5 ways disruptive component startups can win over OEMs • ZebethMedia

Ori Mor is chief business officer and co-founder of Wi-Charge. Creating a disruptive hardware components startup can be quite exciting. Few things can compare to the joy of physically interacting with your creation as you design and build it from scratch. But hardware startups are challenging. Think of it as the business version of the age-old question: “Which came first, the chicken or the egg?” You have to figure out which comes first: The components you’re creating or the devices that are designed to use those components. This may sound like an easy question to answer, but it isn’t. For example, our company built a new way of delivering long-range wireless electricity using infrared light. In order to “catch” those beams of electricity, though, devices would need to have the receiver chips built in, and product designers would need to substantially change their devices to power them wirelessly. We hoped that manufacturers would be excited for our system and move quickly to update their products. We got positive feedback, too, but most simply had no bandwidth for disruption as they grappled with their burdens of running a business and worrying about earning calls. They liked the idea, but they put it on the back burner. So we began to build devices with the necessary receivers built-in to showcase how they work. Here are five things you should do if you’re on a similar path: Creating your own devices does not mean giving up on your original goal of providing components for other manufacturers to use. Start with just one Let’s be honest. The chances are quite low that you’ll have the world-changing success of cargo containers or Qualcomm SoCs. So there’s no point rushing when building a hardware startup. Instead, start by making just a single prototype that you can use to show OEMs. Don’t worry about making this first version of your device perfect or packing in all the features you’ve thought up. Think of it as a relatively crude demonstration that can give people a glimpse of what’s possible. For example, we made a small digital display device for a supermarket shelf that could be powered wirelessly. We 3D printed it and actually used some tape on the inside to keep things in place. The only goal was to show potential buyers a proof of concept that validated our idea. While you’re showing off your first device, gauge people’s responses and ask for both initial impressions and constructive feedback. Would they use it? Would they want more? What might make it work better?

6 tips for launching a blockchain startup • ZebethMedia

Wolfgang Rückerl Contributor These days, a blockchain startup founder should expect to navigate challenging waters. Even in the best of times, founders must both prepare for a bull market and be ready for possibly bearish territory. Having a solid roadmap, real-world use cases and a war chest are only a small part of a blockchain startup’s survival strategy. Founders also need to be aware that while non-crypto startups can offer useful and transferrable launch strategies, the road to achieving success in the blockchain industry is paved differently. Here are tips every blockchain founder should consider before launching. Bear the market conditions in mind Bear markets appear more attractive to blockchain businesses looking to launch. But before suiting up for winter, founders must assess whether it’s worth waiting to launch until market conditions are better. In the web3 world of horizontal technologies, you’ll be running against the wind if you wait to build relationships until you’ve built a technology. Evaluate your startup with the same criteria investors use during a bear market. Investors want to see a strong roadmap with deadlines and benchmarks that don’t simply come and go with no activity, as this is a signal to investors that a slow rug pull is underway. Evidence of a diversified war chest that you can draw from is pivotal, especially when providing returns on locked assets is the main impetus for attaining liquidity. In addition, analyze the market situation from a technical standpoint: The bear market is an attractive time to launch, but it’s also a time to go heads-down and focus on building your product. Regardless of market conditions, make use of your reward programs for loyal community members by offering staking rewards, airdrops and giveaways without needing to raise additional capital, similar to the traditional business world. Opt for longer vesting schedules In the non-crypto startup scene, it’s common to include compensation packages as an incentive for employees to perform well. Blockchain startups do this during the presale period of an initial coin offering using a method called vesting, where they lock and release assets (usually in the form of tokens) over a certain period. In so doing, they give their team, investors and advisers the right to certain assets such as retirement and stock options. If you choose this path, set up the token metrics and the vesting period for the gradual release of these tokens in a way that doesn’t put too much pressure on the token itself. Many crypto projects unlock and distribute their tokens every three months, and they’re finding private investors dumping them on the market, which is bad for the team and the community. In turn, retail investors also begin selling up front because they know a dump is coming. Opt for longer vesting schedules — between three and five years — to show that you have a financial incentive to continue project development. Split the release of the tokens: Release the private sale investor tokens one month, the adviser tokens the next month and the team tokens a month later. If it’s all in one month, the risk for retail investors will be too high. Don’t underestimate crypto regulations

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